Cancellation and Refund Policy for RTR Consulting LLC

1. Cancellation Before Work Begins

If the customer cancels the agreement prior to the start of work, they will be liable for 25% of the total agreement price as liquidated damages. This fee covers the Company’s costs for initial inspections, material ordering, and scheduling.

2. Cancellation Timeframe

Customers must provide written notice of cancellation at least 24 hours before the scheduled start date to avoid additional penalties.

3. Refunds

• 3.1 Cancellations made 2 days or more before the scheduled start date will receive a full refund of any deposits paid, minus the 15% liquidated damages fee.
• 3.2 Cancellations made less than 48 hours before the scheduled start date will incur a 20% fee of the total contract price.
• 3.3 Cancellations made less than 24 hours before the service will incur a 30% fee of the total contract price.

4. Method of Cancellation

All cancellation requests must be submitted via email to [email protected] and/or [email protected]. No cancellation requests will be accepted if sent to any other company contact method.

5. Rescheduling

Rescheduling requests made at least 2 days before the start date will be accommodated at no additional cost, subject to availability.

6. Weather-Related Cancellations

If work needs to be rescheduled due to inclement weather, no cancellation fee will be charged, and we will work with the customer to find a suitable alternative date.

7. Partial Completion

In the event that the project has commenced and the customer wishes to terminate the agreement, the initial down payment shall be non-refundable. This policy is in place to cover the Company’s investments and resources already allocated to the project. The Company reserves the right to retain this down payment as compensation for work initiated, materials procured, and other project-related expenses incurred up to the point of cancellation.

8. Material Costs

Any non-returnable or custom-ordered materials will be charged to the customer in the event of cancellation.

9. Refund Processing

Refunds will be processed within 14 business days upon approval of the cancellation request.

By purchasing a roofing membership with RTR Consulting LLC, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy.

For any questions or concerns regarding this policy, please contact our customer service team at [email protected] and/or [email protected].